After staff noticed patients getting lost on the way to dental appointments at Postle Hall, I was asked to investigate the where the user journey at Postle could use updated. This process involved a full assessment of the patient experience including online scheduling, driving to an appointment, parking at a relevant garage, walking to postle, and the interior wayfinding.

A series of problems were identified with solutions proposed to resolve each. Below is a finalized and shortened version of an over 100 page document which was presented to the dean.